Yentle (ABN 45 127 225 283) (we, us, our) is committed to protecting your privacy and we will only collect such information about you as is necessary for us to provide our services to you. As per the Australian Privacy Act 1988 (Cth), all personal information shared with us will remain private & confidential.

Our privacy policy below explains how your personal information (which may include your health information) is collected and used by us in person or through our website and mobile applications.

Please read this policy carefully. By providing your personal information to us, you consent to us collecting, holding, using and sharing your personal information in accordance with this policy.

  Personal information

‘Personal information’ in this policy is defined as per the Privacy Act 1988 (Cth) and Principles (APP).  Generally, it is information that can be used to personally identify you, including, but not limited to your name, address, telephone number, email address, occupation, and in some cases, health information.  

  Personal information we collect and hold

We collect personal information for various purposes, such as providing services to you, assessing your suitability for a role with us, procuring products or services from you or having you visit our online platforms and services.  Depending on the purpose for which we collect your information the types of personal information we may collect about you include:

• personal details such as your name, date of birth/age, gender, martial status, occupation or job title;
• contact details such as your addresses, postcode, email address, mobile and landline phone numbers;
• work details such as your employer, role, work history, strengths, challenges and 360^o assessment information
• your health and lifestyle information including previous and current health and medical history, medications or current treatments, social history, family history and risk factors;
• your payment information;
• details of the services you have enquired about or purchased from us, together with any additional information needed to respond to your enquiries and deliver those services;
• information you provide to us through voluntary customer surveys;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information regarding your access and use of our website and other online services, including through the use of Internet cookies;
• additional personal information that you provide to us, directly or indirectly, through your use of our website, applications, social media platforms and/or online accounts from which you permit us to collect information; and
• any other personal information, including health information, requested by us and/or provided by you or a third party during our communications
• if you are an employee or prospective employee, additional information about your qualifications, skills and work experience; and
• if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

  How we collect your personal information

We collect your personal information in various ways, including but not limited to:

1. when you purchase a service from us;
2. when you make a booking for a session;
3. before, after and during a session;
4. when you contact us with a question, comment or inquiry;
5. when you attend a workshop, course, webinar, retreat or event we host or present;
6. when you visit our website;
7. when you subscribe to our newsletter or mailing list;
8. when you correspond with us on a social media platform such as Facebook, LinkedIn, Instagram or similar sites;
9. when you apply for a role with us;
10. when you provide information relating to your business; or
11. when you provide a product or service to us.

Whilst we strive to collect your personal information directly from you, there may be some circumstances in which we may receive information about you from third parties. Depending on the nature of the reason you are interacting with us, some instances in which we may receive information about you from third parties include: from your manager, colleagues, guardian or responsible person (if under 18); and from other involved healthcare providers, such as your GP, specialists, allied health professionals, hospitals, and community health services. We will take reasonable steps to ensure that you are made aware that information was provided to us by the third party.

If you do not provide us with personal information when requested to do so, we may not be able to provide our services to you, or otherwise achieve the purpose for which the information has been sought.

  Why we collect, use, hold and share your personal information

We may collect, hold, use, and disclose to third parties personal information for the following purposes:

• to provide you with our services, including to provide personal and team leadership assessments and development plans, coaching roadmaps, mentorship and training outlines and / or treatment plans and recommendations;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our website, applications and social media platforms;
• to evaluate, modify and enhance our services, including through peer supervision;
• to develop new products and services;
• to enable you to access and use our website and social media platforms;
• for advertising and marketing, including to send you promotional information about our services.  You may opt out of marketing communications from us at any time;
• to comply with our legal obligations and resolve any disputes that we may have;
• to consider your employment application;
• to purchase products and services from you; and
• to otherwise operate and administer our business.

  Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they help with things like site navigation and user-friendliness. They also tell us which products or services you view so that, if you consent, we can send you news about those products or services.  We also use cookies to see traffic patterns, which areas of our website are visited most or least, and to improve our online products and services. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie. 

The majority of web browsers accept cookies automatically.  You can disable cookies, but it might restrict your ability to access certain areas of the website.

  Who we share your personal information with

We may share your personal information under certain circumstances, including:

• with our staff in order to operate and administer our business;
• with people you authorize us to correspond with as reasonably required to carry out your instructions;
• when it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or to public health or safety;
• when you are unable to act on your own behalf due to a health condition.  If this is the case, we may need to discuss your health information with relatives or emergency contacts, in order to provide you with appropriate care;
• when there is a statutory requirement to share certain personal information;
• with third party service providers to enable them to provide their services, including for IT services, data collection, processing and storage, web-hosting and server provision, our client management system, professional advisors and payment system providers.  This may include parties located, or that store data, outside of Australia;
• with third party service providers who assist us with auditing, accounting, legal, business consulting, website or technology services;
• with credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you; or
• with courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

  Disclosure of information outside the jurisdiction of collection

We use all reasonable means to protect the confidentiality of your personal information while in our possession or control. However, please note that some of our service providers may be located overseas and may not be subject to the Privacy Act 1988 (Cth).

  How your personal information is stored and protected

We are committed to ensuring the safety and security of your personal information. We store your personal information in a manner that reasonably protects it from misuse interference, loss and from unauthorized access, modification or disclosure. For example, we encrypt client files and limit access to personal information to individuals with a need to know.

If you communicate with us via electronic means such as contact forms, text, email, Zoom, Skype, FaceTime, our website, or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.

  Privacy and our online presence

Your privacy matters to us and we take reasonable measures to safeguard against unauthorised disclosures of information. However, because our website and online platforms are linked to the internet, and the internet is inherently insecure, we cannot guarantee the secure transmission of information you communicate to us online. Because of this, we cannot assure you that the personal information we collect online will not be disclosed in a manner that is inconsistent with this policy. 

  How can you access and correct your personal information?

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions set out in Privacy Act 1988 (Cth). If you wish to access your Personal Information, please contact us in writing.

  Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. If your personal information changes, please advise us as soon as possible so we can update our records to ensure we can continue to provide quality services to you.

  Policy updates

This Policy may change from time to time and is available on our website or upon request.

  How to lodge a privacy-related complaint, and how the complaint will be handled. 

Your privacy is important to us.  If you have a concern or complaint regarding our management of your private information, you should express this in writing. We will then attempt to resolve the issue within 30 days.

  For more information

If you have any questions about the content of this policy, please contact us at: 

Yentle

937 Wellington Street, West Perth WA 6005

Email: [email protected]

 

Last update: December 2021